Does FBN Direct allow returns or exchanges on chemicals?

May 02, 2019

Yes - Returns or exchanges are allowed following the guidelines below. Please contact us at support@farmersbusinessnetwork.com or 1-844-200-3276 to process an exchange or return.

Pre-Delivery Chem Swaps
  • Exchanges of products containing either glyphosate or glufosinate or marked as Final Sale on the Sales Order Acknowledgment are not permitted at any time.

  • Products (other than products containing either glyphosate or glufosinate or marked Final Sale) may be swapped out for any product(s) in inventory at least 14 days days prior to the Estimated Arrival Date. The Estimated Arrival Date is communicated via email and is available in your FBN account within the Order History page.

  • The value of the amended order must be equal to or greater than your original order or you will be charged an 4% cancellation fee.

Post-Delivery Chem Exchange
  • Exchanges of biologicals and fertilizers are not permitted after delivery. Exchanges of products containing either glyphosate or glufosinate or marked as Final Sale on the Sales Order Acknowledgment are not permitted at any time.

  • Products (other than biologicals, fertilizers, products containing either glyphosate or glufosinate or marked Final Sale) that have been delivered before May 1, 2023 may be exchanged for any product(s) in inventory no later than June 30, 2023.

  • Products (other than biologicals, fertilizers, products containing either glyphosate or glufosinate or marked Final Sale) that have been delivered on or after May 1, 2023, may be exchanged for any product(s) in inventory within 60 days of delivery and in no event later than August 15, 2023.

  • The products you are exchanging must be in original, unused, and undamaged condition.

  • If revised or new Sales Order is not equal to or greater in value than amount returned, the overage (Amount Returned minus new Sales Order) is considered a return and subject to a 8% restocking fee.

  • Buyer will be assessed a $150 flat fee for transportation and freight costs associated with the exchange.

Post-Delivery Chem Return
  • Returns of biologicals, fertilizer, inoculant, and products containing either glyphosate or glufosinate or marked as Final Sale on the Sales Order Acknowledgment are not permitted.

  • Products (other than biologicals, fertilizer, inoculant, products containing either glyphosate or glufosinate or marked Final Sale) that have been delivered before May 1, 2023, may be returned no later than June 30, 2023.

  • Products (other than biologicals, fertilizer, inoculant, products containing either glyphosate or glufosinate or marked Final Sale) that have been delivered on or after May 1, 2023, may be returned within 60 days of delivery and in no event later than August 15, 2023.

  • Products must be in original, unused, and undamaged condition.

  • Buyer is responsible for paying an 8% restocking fee, which will be calculated based on the dollar value of the products that are returned.

  • Buyer will be assessed a $150 flat fee for transportation and freight costs associated with the exchange.

Do you have additional questions?

Email support@farmersbusinessnetwork.com

Call or text +1-844-200-3276